CAN I BUY FROM ANYWHERE?
Currently purchases can be made
online internationally. You just have to choose your destination in the
dropdown that appears when you make your purchase.
HOW DO YOU KNOW IF THE PURCHASE HAS BEEN MADE CORRECTLY?
We always send an email to
confirm that the purchase has been made correctly and then a second
email to inform about the shipment of the order. If you did not receive these
communications, we recommend that you first check your SPAM mailbox and if not,
find, contact our Customer Service team by sending a
email to: firstname.lastname@example.org or call 91 626 39 20 from Monday to Friday
from 10:00 a.m. to 7:30 p.m. and we will solve the incident.
WHEN WILL I RECIVE MY ORDER?
If you have placed the order from Spain, once
received the shipping confirmation email, your order will be
You will receive within 72 hours within business days. If you choose "shipping
urgent" you will receive it in 2:00 p.m., if your order has been placed before
If you place the order from abroad, each
country has different delivery times and they are specified when making the order.
I HAVE NOT RECEIVED MY ORDER / I HAVE AN INCIDENT WITH MY ORDER
In case of not receiving it or any incident,
Please notify our Customer Service team: email@example.com
or by phone: 91 626 39 20 from Monday to Friday from 10:00 a.m. to 7:30 p.m. and
We will solve it as soon as possible.
WHO MAKES THE DELIVERY?
The courier company Tipsa will be in
contact you by SMS to consult the best delivery time for your
order. In case of orders outside of Spain, it will be the courier company Fedex
or DHL which performs this service.
HOW CAN I TRACK MY ORDER?
You can check the status of your order at
"Track my order" link in the order confirmation email
or in Order Tracking on our website.
CAN I CANCEL MY ORDER?
If you want to cancel your order, get in touch
with our Customer Service team: firstname.lastname@example.org or by phone:
91 626 39 20 from Monday to Friday from 10:00 a.m. to 7:30 p.m. and we will solve it.
HOW LONG DO I HAVE TO MAKE A RETURN?
The deadline to return your order
online is 15 days from the date of purchase. The refund is
will take place within 15 days from COOLOOK receiving the returned jewel.
For more information visit the Conditions section
of Sale .
CAN I SEND MY ORDER TO ANOTHER PERSON?
The delivery address may be different from the
of the buyer. Your order can be sent to another person as a gift
indicating it in the purchasing process and may include a personal message
before finalizing the order. Our jewelry is delicately packaged in a
special packaging with tissue paper, the famous COOLOOK perfume, a beautiful
lasso and our lucky frog.
HOW LONG AND WHAT DOES THE COOLOOK WARRANTY COVER?
All COOLOOK jewelry has a guarantee
2 years from the date of purchase and only in the event of these manufacturing defects: crimping
unevenness or breaks present at the time of delivery. The term of
Refund of a jewel with a defect is 30 days from the delivery date.
COOLOOK designs handmade jewelry with
certified silver, gold and natural stones and does not consider defects: changes or alterations in color of the
stones, loss of pieces due to impact, wear due to use of the gold plating, sticks
of broken earrings, marks, nicks, scratches or breaks inevitable due to use.
HOW SHOULD JEWELRY BE CARED FOR?
- Avoid contact of the jewel with products
cosmetics or household products that may damage the gold plating or the color of the
- To clean jewelry you should use a
chamois or a cloth and rub them gently. If necessary you can use water
warm and PH neutral soap and dry them with a cotton cloth.
- As time goes by, check that the
closures are in good condition.
- It is preferable to store jewelry
individual in their original cases for proper conservation.
- If you use a jewelry box, make sure that the
pieces are in separate compartments.
- Prevents the chains from being closed and
flat so that knots do not form.
I WANT TO CONTACT COOLOOK
If you want more information or help making a
order write to us at: email@example.com or call 91 626 39 20 Monday
to Friday from 10:00 a.m. to 7:30 p.m.
If you want, you are a brand that wants to collaborate
With Coolook you can write to us at: firstname.lastname@example.org